If there is a problem with the product or an incorrect delivery, please contact us within 7 days of receiving the product. Review the conditions before applying to ensure a smoother process.
Application Period
Within 7 Days
Customers must submit a return or exchange request within 7 days of receiving the product. Late applications will not be accepted.
Return Condition
New and Complete
The product must be new, unused, and returned with its complete packaging, accessories, manual, and receipt.
Applicable Situations
Wrong Item or Non-Human Damage
If you receive the wrong product, or if the product is damaged or has obvious defects due to non-human causes, you may apply for an exchange or follow-up processing.
Inapplicable Situations
No Returns or Exchanges for Sale Items
Sale items are not eligible for returns, exchanges, or refunds. Applications due to human damage, missing packaging, or used products cannot be processed.
Refund and Shipping Arrangements
What happens after approval
- If the application is approved, the refund will be credited back to the original payment account or method.
- Under normal circumstances, refund processing takes approximately 7 to 10 business days. The actual crediting time depends on the payment service provider.
- Return shipping costs are borne by the customer; if returned with freight collect, the relevant fees will be deducted from the refund amount.
Return Address
UNIT C 16TH FLOOR, CNT TOWER
338 HENNESSY ROAD
WAN CHAI HK
Contact Us
Before applying, please contact us via WhatsApp +852 9129 1287 or cs@gadgetching.com.hk, providing your order details and the issue.
Important Reminder
Please do not return the product directly without prior confirmation. Contacting us first to verify information and processing methods can reduce duplicate shipping costs and delays.